New Beginnings Behavior Services (NBBS) is committed to upholding the rights of all clients and ensuring staff awareness of these rights. Our values prioritize dignity and respect for each individual client. While this policy outlines client rights, we acknowledge that comprehensive care extends beyond these rights, focusing on the value and dignity of each client.

Client Rights

Appropriate and compassionate care – Clients have the right to appropriate and compassionate care at all times and under all circumstances. Clients will not be denied appropriate care based on age, race, religion, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity or expression, physical or mental disability, marital status, socioeconomic status, or source of payment. Clients have the right to receive care that takes into consideration the psychosocial, spiritual, and cultural values that influence the way the Client views their illness.
Staff Identification – Clients have the right to know the identity and professional status of individuals providing care to them. All staff members are required to introduce themselves and explain their role in Client care.
Information regarding medical condition – Clients have the right to receive information about their medical diagnosis, proposed course of treatment, procedures, and prospects for recovery unless this is medically contraindicated. This information should be communicated in terms the Client can reasonably be expected to understand. If the provider withholds this information, he/she must record the reason in the Client’s record. When it is not medically advisable to give such information to the Client, the information should be available to a legally authorized individual.
Safety – Clients have the right to expect reasonable safety in the performance of procedures and safety in the environment. At least one (1) parent/guardian or designated adult must be present for all scheduled appointments/sessions. NBBS staff will take proper steps in emergency situations which may require the removal of objects and/or individuals from potentially life-threatening situations; and/or contacting 911 if necessary.
Advance Directives – Clients have the right to formulate advance directives and have their care providers comply with these directives in accordance with applicable law.
Refusal of Treatment – Clients have the right to refuse treatment to the extent provided by law and to be informed of the medical consequences of that refusal. Clients who refuse care or treatment are responsible for the results of that decision. When refusal of treatment prevents the provision of appropriate care under ethical and professional standards, the relationship with the Client may be terminated upon reasonable notice.
Research, Educational or Experimental Procedures – Clients have the right to information concerning research or experimental procedures proposed as a part of their care and have the right to refuse to participate in any such activity, and refusal to participate will not jeopardize or affect care in any way.
Request for Service – Clients have the right to expect that within their capacity, the organization will respond to a Client’s request for service. Evaluation, service, and/or referrals will be completed as indicated by the urgency of the case. Any requested or provider-recommended referrals provided for services not rendered or unavailable with NBBS will be provided via email or hardcopy printout within 48 business hours of a written request.
Freedom From Restraints – Clients have the right to freedom from restraints. “Physical restraint” means the use of physical contact to limit a person’s movement or hold a person immobile. The use of physical restraints (eg. picking up, physically blocking, grabbing/gripping body) is prohibited by NBBS staff. The only exception in which a physical restraint may be used is in the event the client is in immediate or potential danger and requires assistance to return to safety. An example includes when a child has climbed on top of a dresser and needs to be picked up and placed back on the floor. “Mechanical restraint” means the use of devices, including, without limitation, mittens, straps and restraint chairs to limit a person’s movement or hold a person immobile. The use of mechanical restraints is prohibited by NBBS staff. The only exception to this is if the treatment team is in collaboration with a medical professional that has prescribed a medical device/equipment to assist with preventing self-injurious behaviors (eg. soft shell helmet or restraint gloves).
Access to the Medical Record – Clients have the right to read their medical records. Clients also have the right to read and/or obtain copies of their completed medical records upon request. This is further addressed under the “HIPAA Notice” included.
Confidentiality of Records – Clients have the right to expect that communication and records regarding their care will be treated confidentially. Records will not be released except as authorized by the Client or their legal representative.
Presenting a Complaint – Clients and their family members or guardians have the right to present complaints to NBBS about any aspect of the Client’s care from NBBS.
Continuity of Care – Clients have the right to expect reasonable continuity of care, including discharge planning and discharge instructions. Clients are entitled to information concerning continuing health needs, alternatives for meeting those needs, and being involved in discharge planning.
Disaster Planning – Clients have the right to expect in the event services are disrupted due to unforeseen emergency circumstances (eg. natural disasters, sudden loss of insurance) NBBS will prepare a disaster addendum to their treatment plan and work collaboratively with Client to maximize available resources, scheduling, and provider knowledge to meet the needs and goals of both the Client and treatment plan.
Information Regarding Reimbursement Charges – Clients have the right to receive an explanation of their reimbursement charge regardless of the source of payment.
Consent – Clients have the right to reasonably informed participation in decisions involving their health care. Clients should not be subjected to any procedure without their voluntary, competent, and understanding consent or that of their legally authorized representative. Where medically significant alternatives for care or treatment exist, the Client shall be so informed.
Other Rights – Clients will be notified when they are no longer eligible for insurance or when payment of their bill by others will end. Whenever possible, advance notice will be given. Clients, and when appropriate, their families, will be informed about the outcomes of care, including unanticipated outcomes.

Client Responsibilities

• Following NBBS rules and regulations as they are explained or as described in printed material.
• Providing, to the best of their knowledge, a complete and accurate medical history when requested to do so.
• Informing their provider if they do not understand their treatment plan or what they are expected to do.
• Working together with your treatment team to follow the agreed upon treatment plan.
• Informing their provider or NBBS representative if there is an unexpected change in their condition or if problems arise in treatment.
• Paying their reimbursement charge or informing the organization if they cannot pay the bill so that other arrangements can be made.
• Being familiar with the nature and extent of their insurance coverage including referral and authorization requirements.
• Reporting perceived risks in their care and unexpected changes in the service participant or Client’s condition.
• These policies have been fully explained to me, and I fully and freely give my consent and permission for my dependent.